How to join a secure collaboration session from a mobile client

Last Updated: Release 4.3

Issue/Question

I can't seem to get the collaboration feature to work for my mobile client app, When users of the iOS or Android client navigate to a share URL and enter their login credentials, they cannot successfully join the collaboration session. This happens regardless of which client application creates the share URL. What am I missing?

Solution

This is most likely because your application is set to use SSL.

In the background PureWeb redirects the share URL to a location in the format <app-name>://<url>, which no longer includes the http(s) scheme.

The way to handle this is to add a configuration setting in your client, which end users can toggle to enable or disable secure connections as needed.

This is described here in the documentation.

 

April 11, 2017